Delivery & Returns
Orders are dispatched within 4-5 business days and are sent by:
Royal Mail 72 Tracked - £1.95 - (2-4 business days after dispatch)
For the time being we are only able to post within the UK
FREE DELIVERY on all UK orders over £15
Returns
As a small business we are unable to offer free returns at this stage. (At the customers expense)
We will only accept returns up to a maximum of 14 days from the date of purchase.
We do accept returns/refunds for:
· Items that have arrived damaged.
· Faulty wax warmers.
· If you return an item outside of its original packaging then we won't be able to offer a refund.
We do not accept returns/refunds for:
· Sample boxes
· Wax melts that have been used or partially used.
· Wax melts that you don't like the scent of.
· Products where the fees have been donated to a charity or good cause.
· Mystery boxes
· Opened wax melts
· Items in a used condition
If you would like to return something to us, then in the first instance please email admin@cosyroomscents.co.uk with the nature of your problem and any supporting photos. If in the unlikely event your order is missing any items then we need a photo of the products you received, the invoice and the packaging it arrived in.
Return Address: please email for return options
If 6 days have elapsed since your order was despatched (UK only) and your order hasn't arrived, and your tracking number hasn't updated with any relevant information then we will arrange for a replacement to be sent.